Experiencing Credit Card Debt Relief during a Personal Debt Management Plan

Published: 23rd June 2011
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Debt Management Plans (DMPs) seem to be much in news reports in these times. A few undesirable aspects of the industry made the biggest headlines. As with any enterprise a few bad apples can give the barrel a bad name. In the United Kingdom the Office of Fair Trading (OFT) has already taken actions to deal with the bad apples. Quite possibly the most significant offences it has observed happened in the areas of marketing and charging behavior. In September 2010 it gave a warning to 129 debt management companies and followed that up with high profile enforcement actions against the worst offenders. The OFT intends to release revised debt management direction in June 2011. It is not clear at this stage whether or not the government plans to bring any legislation to manage DMPs. Even so the Ministry of Justice has issued a consultation document on the way forward for DMPs. Three options for regulation are being indicated. These are to somewhat make improvements to control by the OFT, to propose sector self regulation with voluntary codes of practice and/or to develop a fresh solution i.e. a statutory DMP. Since the DMP is the predominant personal insolvency solution in the UK nowadays, it is perplexing that the government appears to shrink from the task of legislating in this area. What is the present condition of national debt management and how does it result in relief to citizens?


A DMP is an informal adjustable system of resolving a personal personal debt difficulty whereby creditors are remunerated in full over a period of time. The speed at which lenders are paid is dependent on what the borrower is able to afford and therefore a DMP may last for a considerably long time. You could potentially administer your very own DMP by working one-on-one with your creditors. These self administered DMPs are sometimes referred to as SA DMPs or DIY DMPs. Still, most people who enter a DMP do so with third party help, and make use of the help of a commercial debt management organization or one of a number of charitable organisations. These include the CCCS and Payplan as well as CAB who can offer invaluable free advice and guidance.

Why would the financially distressed debtor utilize a third party professional to help arrange a DMP with creditors? There are two key reasons for this. First and foremost, debtors are likely to be embarrassed in endeavouring to deal with their lenders directly. Additionally, creditors themselves often would prefer to deal with a service provider who understands the necessity of efficiency and proper structures in managing a DMP without having the (understandable) emotion and personal upset that engaging directly with a troubled debtor may entail. The information and experience acquired by service providers, in dealing with lenders over many years, offers debtors a level of security and confidence that their DMP will be managed without problems and with the minimum of trouble and undesirable phone calls from lenders.


Is it possible to obtain new credit while in a DMP? Because it's an simple process, you can not be prevented from securing further credit when participating in a DMP. However, it is against the nature of the plan that you should do this and lenders who have accepted your DMP to begin with may and probably will definitely reject it if they find out that you have broken the nature of the agreement like this. This is because you made a commitment to make use of all of your disposable income to trying to repay your existing obligations when you entered the DMP.

Exactly what debts are covered by a DMP? All unsecured obligations including loans, credit cards, store cards and bank overdrafts are covered. Your secured debts such as your mortgage or HP agreements are prioritized in your income and expenditure calculations, so that you do not go delinquent on these repayments.

What are the great things about a DMP? Creditors generally give preference to debt management to other processes for solving monetary difficulties mainly because in the end you will pay back your complete debts. From the debtor’s standpoint, there is no need to release value from property, you pay whatever you can afford, your DMP is developed to match your personal circumstances and needs and your particulars won't be put on the Insolvency Register.

Exactly how much does a DMP cost? It depends on who you utilize given that debt management fees vary from one provider to another. It may pay to look around before you decide to select your service provider. The vast majority of DMP service providers charge a set up fee equivalent to the debtor’s initial monthly payment into the DMP. As a result lenders are given nothing during the first month the DMP is operating. After that, fees generally are a predetermined portion of the monthly payment made by the borrower. The typical monthly charge is in the region of 15% with a minimum of approximately £25 and a maximum of around £100. Whilst you research rates, you will find that costs are different. For example, if you go into a DMP and consent to make monthly payments of £300, your DMP provider keeps the initial installment of £300 in respect of set up charges and then it charges £45 per month. It distributes the remaining £255 to your lenders on a pro-rata basis.

Exactly what is the outcome of entering into a DMP on the debtor’s credit score? The truth is that the credit ranking may already be impacted if the debtor has arrears of payments or a track record of missed payments or overdue payments. The debt management provider negotiates more affordable monthly installments with creditors, and therefore the original contracts will end up being broken. Non-payments are often recorded on the debtor’s credit report and credit reference agencies retain such information for no less than six years.

Does a person have to be insolvent to go into a DMP? No, it isn't a necessity to be insolvent. It may be that the debtor’s income combined with any assets they may possess is ample to settle all debts in full in accordance with the conditions under which the funds were borrowed. However, the debtor could be unwilling to carry out several unpalatable tasks to repay the financial obligations. By way of example, there might be ample equity in the debtor’s residence to pay off the financial obligations when combined with the debtor’s income. This might require selling the family home to release the equity if the borrower cannot get a remortgage or if the terms of a sub-prime remortgage are too high. A DMP might possibly offer a method of postponing the sale of the family home or offering the consumer some respite until such time as a remortgage can be negotiated on affordable terms and conditions.

Must creditors approve the debtor’s proposal of payment in a DMP? There are plenty of DMP service providers with long experience of negotiating with creditors and who have a track record of getting offers approved. Even so, creditors do not have to approve decreased payments or freeze interest and penalty charges and there is no certainty that any prevailing or threatened legal measures or proceeding is going to be stopped or withdrawn. What's more, any debt recovery expense incurred by a creditor is normally included in the debt. The DMP company keeps the borrower in the loop in connection with the status and movement of talks on decreased payments.

Does a borrower have to be a wage earner to undergo a DMP? No, however it is vital to have a form of income which is greater than what is necessary for living costs. The majority of people who enter a DMP work. However, consumers who have recently become laid-off and who are currently looking for employment can give some thought to offering their lenders a short duration DMP, in particular when they have reasonable prospects of acquiring a job with a good level of disposable income. Although individuals whose total income is composed of benefits can put forward a DMP to their lenders, the level of disposable income is usually below average and it could well be that an alternative way to go for instance bankruptcy or possibly a Debt Relief Order may be a more suitable and optimal answer to the problem.

Are employers informed about their workers entering a DMP? Respected DMP companies offer total confidentiality and privacy regarding the monetary affairs of borrowers. No data concerning the consumer is given away to any outside firms or other individuals like the debtor’s employer. Special care is taken when making contact with the borrower ensuring that others will not learn of the debtor’s situation. Of course the borrower needs to act prudently in communications with creditors and with any third party advisors to ensure that the DMP is not accidentally given away to the employer.

Just how long does a DMP continue for? That really is dependent on the debtor’s own situation. Even so, the DMP company can determine for how long the payment plan most probably will last, once it has acquired all of the debtor’s personal information particularly the sum of the debts and the debtor’s disposable income. Seeing that all the debts are to be repaid entirely, the term of the DMP could very well be fairly long.

Does the borrower have to open a fresh bank account when signing up for a DMP? Yes, in all likelihood. The majority of people nowadays get their wages/salary/benefits paid into a bank or building society with which they also have borrowings - for instance an overdraft account, credit card or loan. This can be fairly messy when the DMP begins, because the current bank or building society may well try to use all of the debtor’s wages/salary/benefits to take care of the deficits in the debtor’s accounts with them, to the disadvantage of the debtor’s other creditors. So, it is advisable to start a new bank account with a bank or building society that is not connected with your current bank. The borrower needs to make sure that wages/salary/benefits are paid into the new account and that priority payments (mortgage, rent, council tax, car HP etc) are made out of the new account also. Any direct debits with the debtor’s established bank should be cancelled in writing and relevant creditors informed. These actions ought to make certain that the debtor is still in control of his or her income and that all lenders will be treated equally and on a fair and equitable basis.

What happens if the debtor’s circumstances change while in a DMP? Since a DMP is flexible and informal, it is not as strict as other types of procedures. The DMP provider will usually have assigned a contact or liaison officer with particular responsibility for the debtor’s DMP. The debtor should know who that contact person is and keep them entirely aware of their circumstances at all times, especially in regards to any direct correspondence with or contact from creditors or any alterations to income and expenditure. The DMP company ought to then get hold of creditors and explain any issues that crop up from such changed circumstances and propose remedies that satisfy the borrower and creditors.

What are the alternate options to a DMP? There are various different courses of action available to anyone in financial difficulty who is searching for relief. The borrower should become aware of all available choices before deciding which route to take. Some of the more common solutions are Bankruptcy, Individual Voluntary Arrangement, Debt Relief Order, Debt Consolidation, Asset Sale & Debt Settlement and Property Remortgage & Debt Settlement. It could even be that financial assistance can be obtained from a member of the debtor’s family or friends.

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